PeachyGames Privacy Policy

At Peachy Games, we are committed to protecting your personal data and respecting your privacy at all times. This Privacy Policy explains how we collect, use, store, and share information about you when you visit and use our website at peachygames.com. We operate under the authority of Solaya Group Limited, registered in Gibraltar at Finsbury House, 32 Line Wall Road, GX11 1AA, and we hold a UK Gambling Commission licence (account number 100050), which means our services are available exclusively to players based in Great Britain. By using our platform, you confirm that you understand and agree to the practices described in this policy.

Who We Are

Here at PeachyGames, we act as the data controller responsible for the personal information you provide to us. Our casino peachy games platform is designed exclusively for adult players in the United Kingdom aged 18 and over. If you have any questions about this policy or how we handle your data, you can reach our team through live chat on the website or by emailing us directly at support@peachygames.com. Our peachy games live chat service is available to assist you with any privacy-related concerns.

What Information We Collect

We may collect the following types of personal data when you register, play, or interact with our services:

• Full name, date of birth, and contact details including your email address and phone number
• Proof of identity and address documents required for age and identity verification
• Financial information such as payment method details used for deposits and withdrawals
• Gaming activity including session history, game preferences, and transaction records
• Technical data such as your IP address, browser type, device information, and cookies
• Communications you send to us, including messages submitted through our support channels

At PeachyGames, we do not accept cryptocurrency payments, and therefore we do not collect or process any data related to digital wallet addresses or blockchain transactions. All financial activity on our platform is conducted exclusively in GBP (£).

How We Use Your Personal Data

Our PeachyGames casino platform uses your data for a number of lawful purposes, including:

• Verifying your identity and age to comply with UK Gambling Commission requirements
• Processing your deposits and withdrawals via methods such as Visa, Mastercard, Trustly, Skrill, Neteller, and Paysafecard
• Managing your account, including your Peachy Points loyalty balance and any active bonuses such as peachy games free spins or promotional offers
• Detecting and preventing fraud, money laundering, and other unlawful activity
• Providing customer support through peachy games live chat and email
• Complying with our legal and regulatory obligations under UK law and UKGC licence conditions
• Sending you relevant communications about your account, promotions, or updates to our terms

Legal Basis for Processing

We at PeachyGames process your data based on the following legal grounds under UK data protection law:

• Contractual necessity – processing required to fulfil our obligations to you as a registered player
• Legal obligation – processing required by our UKGC licence, anti-money laundering regulations, and other applicable laws
• Legitimate interests – processing for fraud prevention, security, and improving our services
• Consent – where you have explicitly agreed to receive marketing communications from us

Cookies and Tracking Technologies

Our Peachy Games website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. These technologies help us understand how players interact with our platform so we can continue to improve it. You can control or disable cookies through your browser settings, although doing so may affect the functionality of some features on our site. For full details, please refer to our dedicated Cookie Policy.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in order to operate our platform effectively, including:

• Game providers such as Playtech, Play'n GO, Pragmatic Play, Evolution, Inspired, Blueprint, and Games Global, who power the 3,000+ titles available on our platform
• Payment processors and financial institutions that handle your transactions
• Identity verification and fraud prevention services
• Regulatory bodies including the UK Gambling Commission where required by law
• IT and cloud service providers who support our platform infrastructure

All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection legislation.

Data Retention

Here at PeachyGames, we retain your personal data for as long as your account remains active or as required by our legal and regulatory obligations. Under UK Gambling Commission rules, we may be required to retain certain records for a minimum period following the closure of your account. Once your data is no longer needed, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access – you may request a copy of the personal data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete data
• Right to erasure – in certain circumstances, you may request that we delete your data
• Right to restriction – you may request that we limit how we process your data
• Right to data portability – you may request a transferable copy of your data
• Right to object – you may object to processing based on our legitimate interests
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team via peachy games live chat or email us at support@peachygames.com. We will respond to all valid requests within 30 days.

Security

We take the security of your personal data seriously. Our PeachyGames platform employs industry-standard encryption and security protocols to protect your information from unauthorised access, alteration, or disclosure. While we implement robust safeguards, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password for your account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the date at the top of this page and, where appropriate, notify you via email or a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch. You can reach our support team at PeachyGames through live chat on the website or by emailing support@peachygames.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters, if you believe your rights have not been respected.